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AV ARCHITECT

Choosing an AV Integrator

The success of your AV-integrated facility project hinges on your ability to choose a competent, capable and reliable AV integrator. Here are some things to think about when hunting for the right AV integrator to work with.

Are they focused on my needs?

You'll be able to tell a lot about a prospective AV Integrator during the needs analysis phase of the project. How deeply does the project manager explore your needs? Can he explain the pros and cons of each block of technology on the list? And can the company put together a team of highly knowledgeable people who can sit down and explain why you should buy into its approach? An Integrator's ability to build confidence in prospective clients is every bit as important as the ability to get a system up and running. If you're not confident that a firm is "getting" what it is you're after, find another company that can provide a higher comfort level.

Can they demonstrate competence?

A roster of high-profile clients can certainly be impressive, but don't be wowed by client lists and sales brochures alone. Whether it's a big or small company, you'll want to make sure the key decision-makers are committed to your timeline. Ask about the size of other projects they have in the works, and seek reassurances that they don't have their plates too full. Finally, make sure that the firm has the financial resources to handle the cash-flow needs of your job. Remember, you're footing the bill, so you have a right to know these things.

Can they provide adequate support?

Service contracts are fine and good, but make sure the AV Integrator can back up its promises with specifics. While you're on the tour, pay close attention to the details. Take a peek behind the equipment rack. Are the wires neatly bundled and plainly labeled? It may seem trivial, but cable management can tell you a lot about an Integrator's attitudes toward project control and workmanship. And if what you see resembles a plate of spaghetti, you may want to look elsewhere.

Can they get the job done?

Inquire about the numbers of various staff positions (project managers, engineers, technicians) the company has on hand. On the other hand, while the example, if an Integrator promises a 24-hour response time, how can you be sure it will deliver? Or more to the point, what happens if it doesn't? AV Integrators have technicians, who change projector bulbs, clean VCR heads, tweak audio levels, and perform other maintenance and troubleshooting operations in the field. Finally, find out whether the company has a pool of equipment for rent while yours is in for service-contract work.

Are they in it?

While a new business might be able to do the job, you should be confident that the AV integrator you pick will still be around. You should also think about future AV projects you might want to have done. A particular AV integrator might be great at hanging projectors, but if you want a videoconferencing bridge installed in a few years, will the same company be able to do it? Again, it often pays to forge a relationship with a firm that has a lot of engineering depth.

AV Architect Benefits

Faster decision making

Unparalleled ease-of -use

State-of-the-art AV Facilities

Impressed visitors/ customers

Superior quality communications

Increased efficiency and productivity

Significant reduction in travelling expense

Improved Team -work in your organization

Higher effectiveness of your training programs

Enhanced impact during every meeting and presentation